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Ledger Warns Users It Will Never Ask for 24-Word Seed Phrase

Ledger’s official support account said the team is responding to user inquiries through official channels and that device issues should be submitted directly to Ledger Support for one-on-one verification. The company stressed that it never makes unsolicited calls or direct messages and never asks for a 24-word seed phrase, calling any such request a scam. Users are advised to use Clear Sign to verify transactions where possible.

Original source

AI take

Ledger restating a basic security rule is less a product update than a signal of how persistent seed-phrase phishing remains around hardware wallets, where a single compromise is irreversible. The reminder matters most for newer self-custody users, who are the likeliest targets and the least familiar with how support impersonation works. The open question is whether clearer transaction signing reduces user error as much as it limits blind-signing exposure, or whether social engineering keeps proving the harder problem to close.

Generated by AI for reference only.

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