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Crypto Regulation

Coinone says customer service data breached via vendor MetaM

Coinone reported that an external attacker gained unauthorized access to a server at its outsourced customer service provider MetaM in the early hours of Nov. 12, exposing names, phone numbers, bank account numbers, resident registration numbers and crypto wallet addresses for affected customers. The exchange said it found no evidence of direct intrusion into account, trading or wallet systems as of Nov. 15, and account access now requires OTP or KakaoTalk two-factor authentication.

Original source

AI take

The exposure of resident registration numbers and bank account details, not just contact data, makes this a far more serious leak than a typical names-and-emails breach, and it lands through a third-party vendor rather than the exchange's own perimeter — a reminder that outsourced support desks are a soft entry point across Korean crypto. The claim that trading and wallet systems were untouched is the reassuring part, but it rests on the exchange's own review as of Nov. 15, not an independent audit. Worth watching is whether the vendor's access scope was wider than disclosed and whether the mandatory two-factor shift becomes permanent.

Generated by AI for reference only.

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