UK Banks Log 10,000 Complaints Over Blocked Crypto Transfers in 90 Days

The complaint volume points to a widening friction between bank risk controls and customer expectations, and the Lloyds detail is the most telling part: a lender without a published crypto-transfer policy still generated the most grievances, suggesting informal or inconsistent blocking rather than clear rules. That asymmetry matters for customers who cannot easily tell whether a transfer was refused on policy or on discretion. Whether banks respond with clearer published policies or tighter complaint handling is the open question, and the Lloyds discrepancy is the one worth tracking.