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SlowMist: Udesk customer service scripts injected with malware to steal data, swap deposit addresses

SlowMist said it found malicious code injected into scripts tied to Udesk’s customer service system, in a threat-intelligence investigation. The analyzed JavaScript sample collects cookies, browser local and session storage, and sensitive data from forms and authentication requests, potentially exposing user sessions and account credentials. The script also replaces deposit addresses shown on specific websites and alters clipboard contents, which could redirect deposits to attacker-controlled addresses.

Original source

AI take

The address-swapping capability is the part that matters most for crypto users: it turns a customer-support tool into a deposit-redirection vector, and compromised sessions and credentials widen the exposure beyond any single site. Anyone whose platform relies on third-party support scripts inherits this risk without ever touching crypto code directly. The open question is scope — which sites carry the injected script, and whether the tampering originated at the vendor or in transit — since that determines how contained this stays.

Generated by AI for reference only.

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