TREE NEWS update: Kao Group’s SOFINA brand will close its flagship stores on Douyin and Tmall on Dec. 1, 2026, ending product sales through those channels, the brand announced. Kao said on Nov. 4 that the closures reflect a brand strategy upgrade and operational adjustment and do not mean SOFINA is exiting the Chinese market. The brand will consolidate online operations around cross-border e-commerce channels.
Kao Says SOFINA Not Leaving China Despite Tmall, Douyin Store Closures
The distinction between retreating from China and retreating from Chinese platforms is the real story here: SOFINA is keeping a China presence but shifting its online weight to cross-border channels, which changes the fulfilment and pricing backdrop for its local partners and distributors. For Kao, this reads as a portfolio and channel-quality decision rather than a market exit, and it lands as foreign consumer brands keep recalibrating their domestic platform exposure. Whether other Kao brands follow the same channel logic, and how cross-border sales perform against the closed storefronts, is the open question.
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