JD.com Upgrades Jingmai AI Operations Hub, Debuts First AI Expert Team

The move signals JD.com is trying to turn AI from a scattered set of merchant features into a single operating layer for its marketplace, with a third-party tool marketplace and merchant-built tools layered on top of its own diagnostics and assistants. That matters less as a product launch than as a platform play: it could shift how merchants allocate operational attention and where third-party tooling gets distributed. Whether the expert-team format and the consolidated hub actually drive merchant adoption, rather than adding another dashboard to ignore, is the open question.