TREE NEWS update: Zunjie customer service said customers who have placed an order can cancel and get their deposit back within a 24-hour consideration window, but once the order enters the lock-in period it becomes a binding order and the deposit is non-refundable. The policy applies to users who have already ordered the vehicle.
Zunjie Customer Service: Deposits Refundable Within 24h Before Order Lock-In
Refund windows like this are a common lever in high-demand vehicle launches, where the deposit signals intent but the order book is still being managed. The policy effectively shifts optionality to the buyer for a short period, then to the seller — a structure worth watching as an indicator of how confident Zunjie is in conversion once orders lock. Whether the 24-hour window proves generous or restrictive relative to peers is the open question.
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