TREE NEWS update: Dianxiaomi Group’s customer-service product Duoke AI launched a new version that deducts credits based on the outcome of buyer conversations, charging only when the AI independently resolves a buyer’s issue. The credits required per independently resolved session have also been lowered. Sessions where the AI only sends a greeting or a human agent steps in incur no AI credit charge.
Dianxiaomi’s Duoke AI Charges Credits Only When AI Resolves Buyer Queries
AI take
Outcome-based pricing is a notable shift in how AI customer-service tools are monetized, aligning cost with demonstrated value rather than usage volume. This matters most for merchants evaluating AI support costs and for rivals competing on transparent, results-linked billing. Whether outcome-based models become standard across the category is the open question, and how buyers respond to the lowered per-resolution credit rate will shape adoption.
Generated by AI for reference only.
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